Partial Compensation Policy for Road Hazards

Recognizing that harsh road conditions can affect tire life, we offer a partial compensation policy for damaged tires under specified road conditions, based on the time elapsed since the purchase date.

Road Hazard Damage Compensation Tiers

• Within 30 days of purchase: Up to 50% compensation on replacement tire.
• - 31-60 days from purchase: Up to 40% compensation on replacement tire.
• 61-90 days from purchase: Up to 30% compensation on replacement tire.
• After 90 days: No coverage for road hazards (handled under post-warranty policy).

Conditions

• The tire must be inspected by our authorized personnel, and damage must result from external road hazards, not misuse or neglect.
• Compensation applies only to verified road hazard damage and will not affect standard manufacturing warranty terms.

Post-Warranty Policy

Our post-warranty policy applies to any claim falling outside warranty terms or the specified warranty period.

Post-Warranty Support

A discount on a replacement tire may be offered based on remaining tread (1mm with 2) (minimum 15%).

We can arrange inspection to verify issues outside warranty (such as wear patterns or installation problems).

Customers can access our customer service team for advice on tire maintenance and extending tire life.

Post-Warranty Support Exclusions

No adjustments or credits will be provided for claims outside warranty resulting from misuse, accidents, repairs, noise, wheel balance, or failure to rotate tires performed by a third party.

Note

This policy is subject to local laws and regulations and may be reviewed periodically. All warranty decisions made by our company are final.

Who May Cover New Tire Noise Under Warranty?

If the noise is caused by a problem in tire manufacturing, such as separation of internal tire layers or abnormal deformation, it may be covered by warranty after inspection by the dealer or manufacturer and confirmation of the manufacturing defect.

Causes of New Tire Noise (Usually Not Covered by Warranty)

• - Some tire designs, especially those with aggressive or sporty patterns, are naturally noisier on the road. This is not a manufacturing defect but a characteristic of the tire design for specific performance.
• - New tires can produce different sounds depending on the type of asphalt or road surface. Rough roads increase tire noise.
• - If tire air pressure is incorrect (either too high or too low), it may result in abnormal sounds.
• - In rare cases, noise may result from installing new tires that don't properly match vehicle specifications or wheel size.
• - If the wheel angles are not properly adjusted (camber angle) or if there is a problem with the steering system, this may lead to uneven wear on new tires and consequently noise. This is not a defect in the tire itself.

Warranty Claim Process

• - Contact the place of purchase or our authorized distributor with the tire for inspection. The provider will conduct an initial inspection.
• - Provide proof of purchase (receipt).
• - After our team reviews the claim, we may offer a replacement, discount on a new tire, or credit based on remaining tread depth and tire age.

Discount System for Contemporary Under Warranty

When a discount is applied to a tire eligible for replacement or discount under warranty, the discount will be adjusted based on usage time and remaining tread depth calculated from the purchase date. Usage formula:

• - **0-6 months:** Up to 50% discount on replacement tire.
• - **6-9 months:** Up to 30% discount on replacement tire.
• - **9-12 months:** Up to 20% discount on replacement tire.
• - **After 12 months (until end of warranty period):** Only 10% discount on replacement tire.

**Note:** The discount will be determined based on the lesser of usage time or remaining tread depth (in mm) to ensure fairness based on actual wear.

This Policy Defines Warranty Terms

This policy defines warranty terms, discount system, and post-warranty options for the following tire brands distributed by our company:

• 1. Alpha (Korea)
• 2. Goodride (Thailand)
• 3. Dinar (China)

Warranty Coverage and Terms

**Lana Al-Mustaqbal Company's warranty policy is designed to ensure customer satisfaction and product quality across our brands. Coverage terms vary slightly by brand, but generally, we provide coverage for manufacturing defects in materials or workmanship under normal non-commercial use.**

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Warranty Periods

• - **(Alpha Korea):** Warranty valid for 3 years from purchase date.
• - **(Goodride):** Warranty valid for 3 years from purchase date.
• - **(Dinar China):** Warranty valid for 2.5 years from purchase date.

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# Coverage Conditions - This Warranty Applies If:

• - Tire purchased from authorized distributor or seller during specified warranty period.
• - Tire shows manufacturing or workmanship defect verified by our quality control team.
• - Tread depth on affected tire is not less than 1.6mm or more.
• - Tires maintained and rotated according to manufacturer's guidelines and not subjected to abnormal defect or misuse.

Warranty Exclusions - Warranty Does Not Cover

- Damage resulting from road hazards such as punctures, cuts, impacts from collisions, or sidewall bulges.

- Damage resulting from improper inflation, wheel misalignment, or uneven wear.

- Tires that have been repaired, retreaded, or modified from their original condition.

- Tires used in commercial applications unless otherwise specified.

- Claims made after tread depth reaches 1.6mm or less.

New tire warranty generally does not directly cover noise resulting from them, unless these noises are caused by a clear manufacturing defect in the tire itself.

**Final Note:** This policy is subject to local laws and regulations and may be reviewed periodically. All warranty decisions made by our company are final.